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Steam version of Substance painter Unlicensed adobe app error

Community Beginner ,
Sep 29, 2024 Sep 29, 2024

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Hello, ive owned substance painter 2022 on steam for years and encountered this error today. Im unsure what the issue could be because the licence I have is lifetime though steam. Please advice on what to do if im locked out of the account. I do not want to upgrade to 2024 substance painter.

I have the purchase recipt transaction ID on steam along with the payment date if you need verification.

Thank you, 
-Tori

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Community Beginner ,
Sep 30, 2024 Sep 30, 2024

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Community Beginner ,
Dec 04, 2024 Dec 04, 2024

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update on this, as expected no help from adobe, got passed around from steam and adobe both saying it was the other's issue. Thankfully it was a false flag and nothing has happened, but boy im really not looking forward to ever having to deal with any issues like this again, i doubt the issue will be resolved. 

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