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Substance 3D Painter "Sorry, something went wrong." The app failed to connect to the Adobe servers?

New Here ,
Jun 29, 2021 Jun 29, 2021

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how to fix it? dad.png

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Community Beginner ,
Jun 30, 2021 Jun 30, 2021

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Same here.. i can't use painter.
I can't figure out what the issue could be - i've got the latest Studio drivers (but Substance keeps telling me they are outdated) and substance used to work perfectly fine. But the new version doesn't. -_-
How do we fix this?

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Adobe Employee ,
Jun 30, 2021 Jun 30, 2021

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Did you get this error again today? I had this issue come up for me too yesterday a few times, there may have been an issue on the licensing server side.

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Community Beginner ,
Jul 04, 2021 Jul 04, 2021

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it's still happening. every. single. time.
I can't use Substance Painter anymore. I've tried reinstalling, i've removed all the "old" substance softwares, cleaned up whatever might be left.
I've tried a lot of different things. But it won't work.
By now i'm basicly just paying for a broken software that uses hdd space.

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New Here ,
Jul 06, 2021 Jul 06, 2021

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I am also having this.

It happens on the newer version with the Adobe style thumbnail. The older version works fine for me through CC. I did a full uninstall of all things Adobe/Allegorithmic, cleaned out the registry of any remains, the Appdata directory, documents and program files.

 

I got the new version running once, after installing an old version and upgrading it, but the next day the message came back.

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New Here ,
Aug 01, 2021 Aug 01, 2021

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i am having this issue too i want to know how to fix this is happend like 3 day now i can't do anything in the substance

 

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Adobe Employee ,
Aug 02, 2021 Aug 02, 2021

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We are still looking into this issue, we're sorry for the inconvenience and will let you know as soon as a solution is found.

If anyone encountering this issue could export a log from CC Desktop right after getting this message, that would be really useful!

 

image (30).png

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Hey Adobe. 

 

Now its 13 AUG. We are still getting this error. 

Please do something. What I should say to our clients? 

 

 

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New Here ,
Aug 18, 2021 Aug 18, 2021

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August 18! This is happening for the past few days! Is there any fix for this?

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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August 23! Still not working. It's been 2 months now. Any news?

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Hey guys! 

 

I think we are fix this issue!
1 - I added a rule in firewall Inbound/Outbound for Substance. 

2 - I changed regional settings of the Windows: https://support.microsoft.com/en-us/office/change-the-windows-regional-settings-to-modify-the-appear...

I changed it on US one!

After windows restart, voala! The Substance 3d Painter starts normally. 

Im not sure which step acctually is the fix, so complete both.
Thanks to the Adobe support! 

 

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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Can confirm that this works. It was the regional settings that did it. I've changed it back to my local settings and it still works.

 

Great find!

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New Here ,
Sep 28, 2021 Sep 28, 2021

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Thanks! This really help! :

 

" 2 - I changed regional settings of the Windows: https://support.microsoft.com/en-us/office/change-the-windows-regional-settings-to-modify-the-appear...

I changed it on US one! "

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New Here ,
Oct 09, 2021 Oct 09, 2021

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Second step worked! Thank you

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Community Beginner ,
Sep 06, 2021 Sep 06, 2021

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Hello Jeremie,

 

Same error 06.09 . Can you please advise if there is any update on this?

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Community Beginner ,
Sep 06, 2021 Sep 06, 2021

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Hi a5D95, did you try Mario's solution above? It did the trick here, and solved it permanently.

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Community Beginner ,
Sep 06, 2021 Sep 06, 2021

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Hello Klas,

 

thank you for the feedback. I did before posting the message.

 

Mainly I reset all additional setting to default but did not see any change.

Not sure if something else is required with this approach.

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Community Beginner ,
Sep 06, 2021 Sep 06, 2021

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I can take your through my steps just to make sure! You change your region here, then do a reboot. In my case I switched from Norway to English (US) like Mario. After the reboot, open the newest version of Substance Painter. It should now get through and register the license properly. Close it down, set the region back, and reboot again, and you're done.

Skjermbilde.JPG

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Community Beginner ,
Sep 06, 2021 Sep 06, 2021

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Thank you for your time Klas.


Tried the change you advised however I get the same error. I am not sure if it is because I have the trial version.

 

However they should fix the issue or provide an official workaround in the meantime.

 

Thanks again.

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Community Beginner ,
Sep 06, 2021 Sep 06, 2021

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Hmm, could very well be. Hope you get it sorted soon! Sorry I couldn't be of more help.

Best,

Klas

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New Here ,
Sep 29, 2021 Sep 29, 2021

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Still an issue, amazing stuff Adobe. 

visualtech48_0-1632928557712.png

 

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New Here ,
Oct 20, 2021 Oct 20, 2021

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LATEST

The issue remains unfixed. (How many months now?)

All other creative cloud apps work fine and have worked fine in the past.

In order to run Substance 3D though and NOT get this message, I have to switch the region from Greece to US beforehand.

Every time I open the software mind you. EVERY TIME.

This is absurd.

Allegorythmic licensing servers NEVER gave any such trouble.

It goes without saying that this matter should have been fixed by now.

 

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