Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Substance 3D Painter won't recognize my Drivers

Community Beginner ,
Jun 23, 2021 Jun 23, 2021

Copy link to clipboard

Copied

Every time I try and run Painter, I get a message saying my drivers are out of date, which is impossible, since I_just_updated them about an hour before I purchased the subscription.

 

How do I fix this problem?

TOPICS
Bugs & Crashes

Views

178

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 24, 2021 Jun 24, 2021
Hi all ! Like in the other discussion, it's a bug and we are looking into it. You can disregard the message for now or downgrade your drivers version if you prefer.

Likes

Translate

Translate
New Here ,
Jun 23, 2021 Jun 23, 2021

Copy link to clipboard

Copied

I have the same problem with the nvidia drivers, is this the same message you get?

 

https://community.adobe.com/t5/substance-3d-painter/problem-with-the-latest-version-of-nvidia-driver...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 24, 2021 Jun 24, 2021

Copy link to clipboard

Copied

Same problem, and same message (except my card is a 2070 rtx super)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2021 Jun 24, 2021

Copy link to clipboard

Copied

I'm having the same issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2021 Jun 24, 2021

Copy link to clipboard

Copied

I have the same problem, I had to revert my driver, Painter doesn't recognize the latest Nvidia Driver Update

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 24, 2021 Jun 24, 2021

Copy link to clipboard

Copied

had the same problem and reverted to 466.77 game ready driver and it's good but you don't have the latest drivers

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2021 Jun 24, 2021

Copy link to clipboard

Copied

Yeah I eventually reverted back to the last Studio Driver and it worked.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

Copy link to clipboard

Copied

LATEST

Hi all !
Like in the other discussion, it's a bug and we are looking into it.

You can disregard the message for now or downgrade your drivers version if you prefer.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources