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Substance keeps crashing b/c of tdr

New Here ,
Sep 27, 2022 Sep 27, 2022

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Hey, I keep experiencing crashing as soon as I open substance. It will load for 5 seconds and then crash. I tried adjusting my tdr multiple times but it still doesn't work. I have a Dell Latitude E7440 i5. My graphics drivers are up to date too so I am not sure what else to do... does anyone have any ideas? 

Thanks!

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correct answers 2 Correct answers

Community Expert , Sep 28, 2022 Sep 28, 2022

Hi

See the system requirements for Substance 3D Painter.

https://substance3d.adobe.com/documentation/spdoc/technical-requirements-172824034.html

 

It shows the minimum driver versions for different GPUs but also states that 'integrated GPUs are not supported'

 

Dave

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Community Expert , Sep 30, 2022 Sep 30, 2022

Yes, i thi,k it's the issue.

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Community Expert ,
Sep 28, 2022 Sep 28, 2022

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Hello, what is your graphic card model and how many Ram do you have ?
And also what about your hard Drive ?

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New Here ,
Sep 28, 2022 Sep 28, 2022

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Hi! 
I have 16 GB, a local fixed disk drive, and my graphics card is Intel (R) HD Graphics Family 

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Community Expert ,
Sep 28, 2022 Sep 28, 2022

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Hi

See the system requirements for Substance 3D Painter.

https://substance3d.adobe.com/documentation/spdoc/technical-requirements-172824034.html

 

It shows the minimum driver versions for different GPUs but also states that 'integrated GPUs are not supported'

 

Dave

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New Here ,
Sep 28, 2022 Sep 28, 2022

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Wow, this helps so much, thanks! Looks like I'll have to get a more updated system haha. 

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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" my graphics card is Intel (R) HD Graphics Family "
We need more info about that but i think it's not enough for working with Painter. Like the link of @davescm you need a minimum of graphic power to jump in Painter.

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New Here ,
Sep 30, 2022 Sep 30, 2022

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Heres my graphics card. Yea I agree. I think my computer is too outdated to support substance. 

97053312-82FA-4DF2-B3C0-B3B6123BC15A.jpeg

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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Yes, i thi,k it's the issue.

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New Here ,
Sep 30, 2022 Sep 30, 2022

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Ah ok that makes sense. Thanks everyone for the help!

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