Substance License - Where is it now? Login from allegorithmic dissapeared

[Beregron]

As the title say: Where is my license key and software? 

I bought from Allegorithmic several license Keys for Substance Painter and Designer. 

Befor Adobe bought that company i could login and i could download the software. Now everything is gone. 

Both accounts uses the same Emailadress. 

Simple question: Where are my payed licenses????

[Manan Joshi]

Please contact Adobe support, they would help you out. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Manan Joshi]

The following post should help you as well

https://community.adobe.com/t5/substance-3d-designer-discussions/existing-substance-3d-users/m-p/121...

-Manan