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Substance License - Where is it now? Login from allegorithmic dissapeared

Community Beginner ,
Jul 30, 2023 Jul 30, 2023

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As the title say: Where is my license key and software? 

 

I bought from Allegorithmic several license Keys for Substance Painter and Designer. 

Befor Adobe bought that company i could login and i could download the software. Now everything is gone. 

Both accounts uses the same Emailadress. 

 

Simple question: Where are my payed licenses????

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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Please contact Adobe support, they would help you out. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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