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Substance Painter 2018 Crash on Startup

New Here ,
Aug 05, 2021 Aug 05, 2021

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Hello! I've recently purchased a new comp and Substance Painter (version 2018) crashes on startup. Designer also crashes when I open a file. No error messages.
I've tried a number of things to try to fix it including checking for software conflicts, updating my video card drivers, changing to Studio video card drivers, uninstalling/reinstalling, deleting registry file/shelf. As far as I know my monitor is connected to my GPU (Display settings say both my Cintiq and my monitor are connected to the GPU).
Thank you for any help you can offer!

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Bugs & Crashes

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Adobe Employee ,
Aug 06, 2021 Aug 06, 2021

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Have you tried launching the application while your Cintiq is disconnected from your computer ?

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New Here ,
Aug 06, 2021 Aug 06, 2021

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Gave it a whirl, no go. Rebooted after as well, still doesn't run.

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Adobe Employee ,
Aug 18, 2021 Aug 18, 2021

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If even with Designer it crashes when trying to open a file, it could be comming from a few things, I suggest to chekc out our support pages: https://substance3d.adobe.com/documentation/spdoc/crash-or-freeze-during-startup-182266673.html

 

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New Here ,
Aug 21, 2021 Aug 21, 2021

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Thank you! I went through the list before except for the last one. Tried that out, but unfortunately, still the same result.
I attached SD's log just in case that might help at all.

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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Hello @KaAnna,

 

Regarding the crash in Substance 3D Designer, I have replied to your report through our ZenDesk support platform.

Feel free to reply to my email message directly, or in this thread.

 

Best regards.

 

Luca Giarrizzo | QA Analyst, 3D & Immersive | Adobe

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