Hello! I've recently purchased a new comp and Substance Painter (version 2018) crashes on startup. Designer also crashes when I open a file. No error messages.
I've tried a number of things to try to fix it including checking for software conflicts, updating my video card drivers, changing to Studio video card drivers, uninstalling/reinstalling, deleting registry file/shelf. As far as I know my monitor is connected to my GPU (Display settings say both my Cintiq and my monitor are connected to the GPU).
Thank you for any help you can offer!
Have you tried launching the application while your Cintiq is disconnected from your computer ?
Gave it a whirl, no go. Rebooted after as well, still doesn't run.
If even with Designer it crashes when trying to open a file, it could be comming from a few things, I suggest to chekc out our support pages: https://substance3d.adobe.com/documentation/spdoc/crash-or-freeze-during-startup-182266673.html
Regarding the crash in Substance 3D Designer, I have replied to your report through our ZenDesk support platform.
Feel free to reply to my email message directly, or in this thread.