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Hello! I've recently purchased a new comp and Substance Painter (version 2018) crashes on startup. Designer also crashes when I open a file. No error messages.
I've tried a number of things to try to fix it including checking for software conflicts, updating my video card drivers, changing to Studio video card drivers, uninstalling/reinstalling, deleting registry file/shelf. As far as I know my monitor is connected to my GPU (Display settings say both my Cintiq and my monitor are connected to the GPU).
Thank you for any help you can offer!
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Have you tried launching the application while your Cintiq is disconnected from your computer ?
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Gave it a whirl, no go. Rebooted after as well, still doesn't run.
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If even with Designer it crashes when trying to open a file, it could be comming from a few things, I suggest to chekc out our support pages: https://substance3d.adobe.com/documentation/spdoc/crash-or-freeze-during-startup-182266673.html
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Hello @KaAnna,
Regarding the crash in Substance 3D Designer, I have replied to your report through our ZenDesk support platform.
Feel free to reply to my email message directly, or in this thread.
Best regards.