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Substance Painter 2021 Crashes on Boot with Multiscreen setup.

New Here ,
Sep 12, 2021 Sep 12, 2021

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Hey I've been having this issue, that when I boot substance Painter 2021, either through Steam, or the creative cloud app. The Application boots, but then freezes on a white screen after the startup window disapears. (as seen in the screenshot). 

I have done/searched through the support on this page but no soultions.
https://substance3d.adobe.com/documentation/spdoc/crash-or-freeze-during-startup-182266673.html

However, I have found these two threads about. Multiple Monitor setup. 
https://community.adobe.com/t5/substance-3d-painter-discussions/substance-painter-freezes-with-two-m...

https://community.adobe.com/t5/substance-3d-painter-discussions/adobe-substance-painter-2021-crash-w...

Which gave me the idea, to unplug one of my monitors. after Unplugging, and only one remained. Substance Painter would Boot and open correctly. When I closed and plugged the monitor back in again. It would then crash.

- I can confirm both Dual monitors are plugged into the graphics card. 

So just leaving this here for anyone else who might be having the same issue. and Log a bug with the software. 

 

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