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Substance Painter Crashes to Desktop on Launch

New Here ,
Nov 30, 2021 Nov 30, 2021

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When I launch SP, I get this...

Screen Shot 2021-11-30 at 8.48.23 AM.png

 

 

No matter which button I click on I get this....

Screen Shot 2021-11-30 at 8.47.07 AM.png

I am unable to attach .txt files so I am including links to the log.txt and the crash report

 

log.txt file 

crash report file 

 

I tried uninstalling and re-installing but get the same results... crash.

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Bugs & Crashes

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New Here ,
Nov 30, 2021 Nov 30, 2021

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On a MAC as well, I am running into the same exact issue. All of the other Substance 3D apps work fine when launched. I even realized today after reinstalling a few times, in the Application Support>Adobe>Substance3dPainter folder, there is only a log.txt file, no brush folders or databases, nothing. I have pending projects and I can't move forward. 

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Hi,

Could you share your log? 

Could you try to roll back to a previous version of Painter to see if the problem persists? 

Would you also try to do a clean installation of the programme: https://substance3d.adobe.com/documentation/spdoc/preferences-and-application-data-location-14709559...

Thank you,

Kind Regards

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New Here ,
Dec 01, 2021 Dec 01, 2021

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1. I attached the log.txt file in my original post.  Note that the file was empty and I knew that when I posted it.

 

2. I attempted the "clean install" as per the link you provided.  The program crashes the same as before.  A new log.txt was created but it is also empty.

 

3. I would be happy to roll back to a prevoious version but have no idea how to do that.  I searched the adobe site for a download of old verions but found nothing.  A link would be helpful.

 

4. I also previously posted the crash report, did that provide any insight to the problem?

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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im also getting this exact same isue! very annoying indeed

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New Here ,
Dec 01, 2021 Dec 01, 2021

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Also having same issue. All other substance apps are working, only painter is crashing on launch. Everything is up to date. Tried using older versions and it still crashes.

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Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

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Hi,

We are reproducing the issue. If you want to resolve the problem to use this version of Painter, you should update your OS. Otherwise, we are currently fixing the issue for Catalina. 

Kind Regards,

 

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Community Beginner ,
Dec 04, 2021 Dec 04, 2021

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my macs too old to update from Catalina 😞  Ill hold out for a speedy fix. Thanks

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