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Substance Painter Crashes when I select shelf?

New Here ,
Sep 23, 2021 Sep 23, 2021

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Hi

 

Substance Painter Crashes when I select shelf? looks like its failing to load the smart materials? any ideas how I can fix this?

 

Best, NeilCapture.JPG

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Bugs & Crashes

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Can I edit my image please? or can an admin delete it and I will post a new version. 

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Adobe Employee ,
Sep 28, 2021 Sep 28, 2021

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The issue here is that you are trying to open nwere content in a very old version of Painter. 1.7 is 5 years old and everything has pretty much changed in the app since then. New content will not work with ushc an old version.

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New Here ,
Sep 28, 2021 Sep 28, 2021

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Hi, thanks, its all fixed now, please delete this thread. 

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