• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Substance Painter crashing on launch!

New Here ,
Jun 23, 2021 Jun 23, 2021

Copy link to clipboard

Copied

I have just got the 30 day trail of Substance Painter. It opens for a secound then crashes. 

 

Says I have 30 days left.

Any help please??

;kh;n.PNG

TOPICS
Bugs & Crashes

Views

2.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 23, 2021 Jun 23, 2021

We had an issue ealier today with entitlement for trial versions but this should be resolved now.

Votes

Translate

Translate
New Here ,
Jun 23, 2021 Jun 23, 2021

Copy link to clipboard

Copied

Same thing. Painter/Sampler/Designer aren't working. Everytime I open them, they crash.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 24, 2021 Jun 24, 2021

Copy link to clipboard

Copied

Now is working fine. Thank you for the fix!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 23, 2021 Jun 23, 2021

Copy link to clipboard

Copied

Same problem. New to Substance but trying it as it's recommended to me. Just tried re-installing it and it dies on startup.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 23, 2021 Jun 23, 2021

Copy link to clipboard

Copied

We had an issue ealier today with entitlement for trial versions but this should be resolved now.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2021 Jun 24, 2021

Copy link to clipboard

Copied

I can open it now, thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 06, 2021 Jul 06, 2021

Copy link to clipboard

Copied

It keeps crashing when I open it and I've already uninstalled and reinstalled it? What else did you do to fix it? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

Same thing is happening to me. Trying it to see if will fit for our company needs, but it just crash on startup.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

Same problem, launch crash. It crash after a few second after opened. I used painter before adobe. It was work fine.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

I solved my problem with windows graphics setting. Set Painter GPU high performans gpu.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 01, 2021 Dec 01, 2021

Copy link to clipboard

Copied

LATEST

Nope, this time its not opened.Is there any idea about this problem?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources