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Substance Painter crashing on launch!

New Here ,
Jun 23, 2021 Jun 23, 2021

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I have just got the 30 day trail of Substance Painter. It opens for a secound then crashes. 

 

Says I have 30 days left.

Any help please??

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Bugs & Crashes

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correct answers 1 Correct answer

Adobe Employee , Jun 23, 2021 Jun 23, 2021
We had an issue ealier today with entitlement for trial versions but this should be resolved now.

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Same thing. Painter/Sampler/Designer aren't working. Everytime I open them, they crash.

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New Here ,
Jun 24, 2021 Jun 24, 2021

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Now is working fine. Thank you for the fix!

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Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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Same problem. New to Substance but trying it as it's recommended to me. Just tried re-installing it and it dies on startup.

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Adobe Employee ,
Jun 23, 2021 Jun 23, 2021

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We had an issue ealier today with entitlement for trial versions but this should be resolved now.

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Community Beginner ,
Jun 24, 2021 Jun 24, 2021

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I can open it now, thank you.

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New Here ,
Jul 06, 2021 Jul 06, 2021

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It keeps crashing when I open it and I've already uninstalled and reinstalled it? What else did you do to fix it? 

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New Here ,
Sep 03, 2021 Sep 03, 2021

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Same thing is happening to me. Trying it to see if will fit for our company needs, but it just crash on startup.

 

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New Here ,
17 hours ago 17 hours ago

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Same problem, launch crash. It crash after a few second after opened. I used painter before adobe. It was work fine.

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New Here ,
16 hours ago 16 hours ago

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LATEST

I solved my problem with windows graphics setting. Set Painter GPU high performans gpu.

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