• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Substance Painter Freezing when Launched on Second Monitor

New Here ,
Mar 10, 2022 Mar 10, 2022

Copy link to clipboard

Copied

Hi, I am having an issue where Substance Painter 3D will freeze when launching on my tablet (working as a second monitor as well). It gets stuck on a white screen that looks like the following:
Substance Not Working.png Then I must close Substance Painter, uninstall and reinstall, or disconnect and reconnect my tablet to get it working again. I'm beginning to get annoyed with the tedium. I am running on Windows 11 and using a XP-Pen Pro 22E tablet for the second monitor. I do not have this problem on my personal station that operates off of windows 10 and an older Cintiq 22 as the second monitor.

I have tried updating every single driver and trying every older version of substance painter available. I am not sure what else is left to do. If there is a solution to this problem, I'd be happy to hear it!

Views

128

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 13, 2022 Apr 13, 2022

Copy link to clipboard

Copied

I have the same problem with the PenDisplay Tablet and Substance 3D Painter. I use a Huion Pen Display tablet more precisely a Huion Kamvas Pro 22 "V. 2019. Every time I move 3d Painter on the Huion screen, 3D Painter freezes after a few seconds and I can't work. The only way to unlock it is delete the settings from regedit and restart it in default mode on the main monitor. This problem only happens with 3d Painter I have tried other software of both painting 2d and 3d and they work without problem. I have also updated everything both softwares and drivers. If anyone can help me I would be very grateful to him.
Thanks in advance

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 13, 2022 Apr 13, 2022

Copy link to clipboard

Copied

SP used to have a 'thing' where it has to be started on what Windows considers Screen #1.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 14, 2022 Nov 14, 2022

Copy link to clipboard

Copied

LATEST

Here got the same Issue, that is pretty persistent. I'm working on window 11 with XP pen Artist 24, I tried with my Cintiq 24 pro from work and it is the same problem (so not XP pen's). Opening Substance Painter on a second Monitor Fails to launch (Freeze immediately), If launched on 1st monitor it simply cannot be moved to the other one.

 

I managed to temporary fixing it by changing the High DPI properties to "Override" "System" instead of "System (Enhanced)". Then it stopped working again. So I managed to make it work by switching to Compatibility mode window 8. It does launch but now my tablet is not working properly, I have zero pressure control and cannot right click with my pen, so not useful. 

 

I of course updated everything from windows, to painter, to my tablet's drivers. I removed Wacom's driver. Nothing works now, I'm kinda loosing fate 😞 ! Please Adobe take a look at this issue ! 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources