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Substance painter not compatible ??

Community Beginner ,
Jun 12, 2024 Jun 12, 2024

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Hi i wanted to install Substance 3D Painter but its telling me that my pc is not compatible ??
i tried to update all my driver but its still not working i really dont know what to do more .. 

 

my PC : 

 

Windows
Microsoft Windows 10 Professionnel 64 bit (build 10.0.19045)
 

 

 motherboard
Micro-Star B450M-A PRO MAX (MS-7C52) 1.0 (BIOS 3.C0)
 

 

 Processor
AMD Ryzen 5 3600 6-Core 3,60 GHz AM4 (AMD64 Family 23 Model 113 Stepping 0)

 

 Mémory
16 Go
Barrette n° 1 : KHX3200C16D4/8GX P0 Channel A (8 Go)
Barrette n° 2 : KHX3200C16D4/8GX P0 Channel B (8 Go)

 

 graphic card
Nvidia GeForce RTX 3060 Ti
 

Network card

Realtek PCIe GbE Family Controller
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Bugs & Crashes , Discussion

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correct answers 1 Correct answer

Community Beginner , Jun 15, 2024 Jun 15, 2024

OK nevermind i just had to change my browser and everything is working, 

im using OperaGX and i couldnt download anything on your Adobe site 

i used microsoft edge and everything is working perfectly ( Substance painter and Creative cloud )

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Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

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Hi Lucas,

 

Thank you for the message.

 

As you can see in our official requirement page, your computer should be able to run Substance 3D Painter. Which step of launching Substance is giving you an error?

 

Let me know.

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
Jun 13, 2024 Jun 13, 2024

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hi thanks for your answer 

so I juste got my student substance 3d painter license but when I'm going to my adobe application on the web site > substance 3d painter I can't click the button download and it's writte "not compatible"

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Adobe Employee ,
Jun 14, 2024 Jun 14, 2024

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Considering Substance 3D Painter needs the Creative Cloud Desktop app to launch anyway, I advise you to download the app and try installing Painter through the launcher instead of the website.

 

Let me know if this helps.

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Jun 15, 2024 Jun 15, 2024

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Hi im so im trying to install Creative Cloud Desktop app but when im installing it its a "DMG" file and i cant open it what can i do?

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Community Beginner ,
Jun 15, 2024 Jun 15, 2024

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OK nevermind i just had to change my browser and everything is working, 

im using OperaGX and i couldnt download anything on your Adobe site 

i used microsoft edge and everything is working perfectly ( Substance painter and Creative cloud )

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