• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Substance painter not opening - white screen

New Here ,
Jul 05, 2021 Jul 05, 2021

Copy link to clipboard

Copied

Hi. I have two computers. The old one works fine. My new built computer, a clean install of Windows and I installed Substance Painter (latest version as of today). After the installed it did run. I closed down, then reopen and it open the splash screen then screen goes full white, nothing but white and it never moves forward.

 

I uninstalled and try a early version but same result. Before you ask for a crash log - how do I do this please.

 

I am running a AMD Threadripper and have 2 RTX 3090 video cards. 

 

Help please as I can not use Painter on my new system.

TOPICS
Bugs & Crashes

Views

564

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 08, 2021 Jul 08, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 15, 2022 Aug 15, 2022

Copy link to clipboard

Copied

LATEST

If Substance Launcher is open in the Show Hidden Icon for PC, you'll get this error "quit" the program, which should work.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources