Substance Painter screen flickering

[hasan22711052zwui]

Hello everyone

I have an Msi brand laptop. When I enter Substance Painter, the screen occasionally flickers. I do not experience this problem in normal use or games on the computer, I only experience it with this program. I tried all kinds of ways but I couldn't solve it. Reset, Driver uninstall etc. What is the solution to this? I've included a video below.

[Cyril Dellenbach]

Hello Hasan,

To be honest, this is the first time I see such an issue with Substance Painter. Let me investigate a little bit, but in the meantime, could you send me your log (help > export log), so I can have a closer look? 

Let me know,

[hasan22711052zwui]

Hi Cyrill,

Below is the log. Thanks for your help.

[hasan22711052zwui]

Does anyone know the solution?

[Cyril Dellenbach]

Sorry for the late answer!

Do you have other screens/tablets connected to your laptop?

[hasan22711052zwui]

No problem Cyril

 There is no screen or tablet connected to the laptop.

[Cyril Dellenbach]

For me the issue is hardware related, and I'm afraid the RAM is below the minimum requirement for running Substance 3D Painter.

That being said, when the flickering have started? Was it after a specific update? You could also try to update your GPU driver, but considering how recent your current one is, I'm not sure this will help

[hasan22711052zwui · Accepted solution]

Hi Crill,

I solved the problem. The problems went away when I turned off the power saving and adaptive sync settings from the Intel Graphics Control Center. It may sound ridiculous, but since I am working on a 4k and 144 Hz panel, there is no program support. The UI looks both large and blurry. I had to reduce my screen to 2k. I think there should be more detailed settings regarding graphics in the substance painter.

Thanks for helping.

[Daniel Albán358310783vbb]

   Hi Hassan, I have the same problem with my screen right now, in wich exactly part of the Intel Graphics Control Center can I change that? I'm looking for it but I can't found it.

Thank you.

[hasan22711052zwui]

Hi Daniel,

Open start menu. Search "İntel Graphic Control Center" and open the program. İf the program is not installed, you can download the necessary processor driver from the Intel driver support assistant program. After opening the program, go to the display tab. You can turn off the adaptive sync setting from the global settings tab.

Cheers.

[hasan22711052zwui]

Sorry, I missed a step. Don't forget to turn off power saving by going to the power tab from the system tab in the same program.