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Substance Painter screen flickering

Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Hello everyone

I have an Msi brand laptop. When I enter Substance Painter, the screen occasionally flickers. I do not experience this problem in normal use or games on the computer, I only experience it with this program. I tried all kinds of ways but I couldn't solve it. Reset, Driver uninstall etc. What is the solution to this? I've included a video below.

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Community Beginner , Sep 20, 2023 Sep 20, 2023

Hi Crill,

I solved the problem. The problems went away when I turned off the power saving and adaptive sync settings from the Intel Graphics Control Center. It may sound ridiculous, but since I am working on a 4k and 144 Hz panel, there is no program support. The UI looks both large and blurry. I had to reduce my screen to 2k. I think there should be more detailed settings regarding graphics in the substance painter.

 

Thanks for helping.

 

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Adobe Employee ,
Sep 08, 2023 Sep 08, 2023

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Hello Hasan,

 

To be honest, this is the first time I see such an issue with Substance Painter. Let me investigate a little bit, but in the meantime, could you send me your log (help > export log), so I can have a closer look? 

 

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Hi Cyrill,

Below is the log. Thanks for your help.

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Community Beginner ,
Sep 11, 2023 Sep 11, 2023

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Does anyone know the solution?

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Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

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Sorry for the late answer!

 

Do you have other screens/tablets connected to your laptop?

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Sep 12, 2023 Sep 12, 2023

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No problem Cyril

 There is no screen or tablet connected to the laptop.

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Adobe Employee ,
Sep 13, 2023 Sep 13, 2023

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For me the issue is hardware related, and I'm afraid the RAM is below the minimum requirement for running Substance 3D Painter.

 

That being said, when the flickering have started? Was it after a specific update? You could also try to update your GPU driver, but considering how recent your current one is, I'm not sure this will help

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Sep 20, 2023 Sep 20, 2023

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Hi Crill,

I solved the problem. The problems went away when I turned off the power saving and adaptive sync settings from the Intel Graphics Control Center. It may sound ridiculous, but since I am working on a 4k and 144 Hz panel, there is no program support. The UI looks both large and blurry. I had to reduce my screen to 2k. I think there should be more detailed settings regarding graphics in the substance painter.

 

Thanks for helping.

 

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New Here ,
Mar 03, 2024 Mar 03, 2024

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   Hi Hassan, I have the same problem with my screen right now, in wich exactly part of the Intel Graphics Control Center can I change that? I'm looking for it but I can't found it.

 

Thank you.

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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Hi Daniel,

Open start menu. Search "Ä°ntel Graphic Control Center" and open the program. Ä°f the program is not installed, you can download the necessary processor driver from the Intel driver support assistant program. After opening the program, go to the display tab. You can turn off the adaptive sync setting from the global settings tab.

Cheers.

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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Sorry, I missed a step. Don't forget to turn off power saving by going to the power tab from the system tab in the same program.

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