• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Substance Painter Will not open

New Here ,
Apr 18, 2023 Apr 18, 2023

Copy link to clipboard

Copied

i try to run the app (8.3), and it loads the printer with the brush and just immediately crashes after that. it is impossible for me to even be able to actually experience it. all i do is open it whether that be from the files, the start menu or the desktop app thing. im running windows 11.

 

Views

580

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 18, 2023 Apr 18, 2023

Copy link to clipboard

Copied

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 19, 2023 Apr 19, 2023

Copy link to clipboard

Copied

Hi @ash294741107j56,

 

Thanks for the message.

 

Would you mind sharing your log (help > export log…) or under:

 

C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

 

So I may take a deeper look? Also, do you have multiple screens? If so, I'd advise you to try opening the soft with only one display activated to check if something changes.

 

Keep me posted,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 24, 2023 Apr 24, 2023

Copy link to clipboard

Copied

LATEST

the actual software isn't opening up, all it is doing is showing the in the loading box and just shuts down, this is a first time install, i don't even have appdata folder under users-[username]. https://gyazo.com/a81cbf6b15e9227b62b7a8fd2fbd5763, this is the only thing that loads.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources