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Substance Points Transfer "Not Eligible"

New Here ,
Jan 21, 2022 Jan 21, 2022

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Hello,

I have 1162 points from my old Substance account that are "Not Eligible" for transfer, but my 231 assets apparently were eligible. My "Adobe Points" are 0, and clicking the synchonize accounts button does nothing but spin for a half second after clicking it the first time with the popup that showed what was (or rather, wasn't)  eligible. Where are those 1162 points I obtained? I would like the points so I can download assets for use in external software (Unreal, Blender,) but I have no immediate need for Substance Painter or Designer, at the moment. Previously, I was able to download files using my points just fine after my subscription lapsed (I don't know if this was standard, or due to my old perpetual liscence.) Needing to be actively subbed to download a few textures is news to me.

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Community Expert ,
Jan 22, 2022 Jan 22, 2022

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See here:

https://substance3d.adobe.com/documentation/scdoc/points-and-assets-transfer

To transfer unused points (rather than assets) a current Adobe subscription is required

 

Dave

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