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Substance will not load on Start up

New Here ,
Jul 25, 2021 Jul 25, 2021

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version 7.2.1 

 

I just downloaded this version of Substance and it doesn't open it crashes on white screen everytime. It worked before i updated it but now i cannot even open the software. 

 

My Normal baking also no longer works and just produces the white and gray checker material. 

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Baking, Bugs & Crashes

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Adobe Employee ,
Jul 30, 2021 Jul 30, 2021

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Hi, 

Could you share a log, please? 

The log would allow us to have more information related to your issue.

Could you share a step by step of what you are doing before a crash?

Kind Regards,

Geoffroy SC

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