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Symmetry Settings not Working.

New Here ,
Oct 04, 2021 Oct 04, 2021

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I've been following through on the Substance Painter 2021 Getting Started Tutorial - Part 03. The problem occurs when he introduces the viewer to radial symmetry. Whenever I try to hover or click on the symmetry settings, it briefly pops up then disappears. What is happening? How do I fix this?

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Community Beginner ,
Oct 07, 2021 Oct 07, 2021

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same with me. symmetry options not active or greyed out.

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New Here ,
Oct 12, 2021 Oct 12, 2021

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Same here. My version is 7.2.3 on Windows 10 Pro 20H2.

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New Here ,
Oct 22, 2021 Oct 22, 2021

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I had the same issue. Save your project and restart Substance painter and load your project again.It may solve this issue. And remember restart is always the quickest fix method. 😄

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New Here ,
Nov 13, 2021 Nov 13, 2021

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Same Issue I have on version 7.3.

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New Here ,
Nov 14, 2021 Nov 14, 2021

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Please fix this, and also stencils not working for me. 

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New Here ,
Jul 14, 2022 Jul 14, 2022

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Hello,  

I'm encountering the symmetry tool setting panel greyed out and inaccessible on OSX with a M1 mac:

Substance 3D Painter, version 8.1.1
Build 1736 - cc21af9a095e8e113192710615ddad6d929df9fc

 

Is there a beta version to try with this working?

Thanks.

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New Here ,
Nov 06, 2022 Nov 06, 2022

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I am working Windows 10 now and haven't experienced the issue or issue with the symmetry tool. Thanks. 

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New Here ,
Aug 08, 2022 Aug 08, 2022

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Have the same symmetry setting problem. My operation system is mac os with Intel

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New Here ,
Aug 30, 2022 Aug 30, 2022

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Still having this same issue... 

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New Here ,
Oct 14, 2022 Oct 14, 2022

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Same issue on 8.2.0 build 1987 on an M1 Macbook Pro

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Adobe Employee ,
Oct 18, 2022 Oct 18, 2022

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Hi,

Would you mind sharing screenshots of your issues? 

Could you also verify that you are on a paint layer and not on a fill layer? 

I have looked at every version of Painter from 7.4.3 on both Mac and Windows and I don't see the issue, would you mind sharing logs (Help>Export a log...) to see if your issue might be related to a specific config? 
Thank you,
Kind Regards,

Geoffroy SC

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New Here ,
Nov 20, 2022 Nov 20, 2022

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Me too... plz fix this problem!!

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Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

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Hi, without more context on the issue (such as screenshots, logs, etc.)  I can't provide any support. 

Thank you,

Regards

Geoffroy SC

 

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New Here ,
Jan 07, 2023 Jan 07, 2023

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Murshid27289197p7e5_0-1673090171240.png

The Setting UI panel is frozen. Can't access the settings

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Adobe Employee ,
Jan 26, 2023 Jan 26, 2023

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Are you on a fill layer or a paint layer? On a mask, a geometry mask? This feature should be available only in paint layers and mask editing. If not, this is a bug! 
If it's a bug you have several options:

1- test if it's persisting in another project

2- if it's still a problem I would recommend reinstalling the software

In any case, could you send a bug report? 

Thanks a lot,

Kind Regard,

Geoffroy SC

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New Here ,
Oct 24, 2023 Oct 24, 2023

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I am very sorry that my English is not very good The following was translated by DeepL
I'm on windows and the software version is 7.4.3.
After going through all the forums accidentally I solved the problem!

The first solution was to restart the software, which didn't really work for me.
The second is to turn off hardware acceleration (edit - settings - general - you'll see it at the bottom)
Or just use the GPU and not the CPU.
After six permutations and combinations that also failed.

Finally, I found my project archive and double-clicked on a random .spp file and it worked.
And switching to the project I was working on without closing the software was no problem.

It's a really stupid bug. I hope my three attempts work for you.

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New Here ,
Oct 24, 2023 Oct 24, 2023

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Yeah, i've been having this problem today as well. Turning off hardware acceleration did fix it. However, im unsure if it's because it restarts the software or if it has to do anything with the hardware acceleration feature? Regardless turning that off fixed it. 

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Adobe Employee ,
Oct 25, 2023 Oct 25, 2023

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Hello @gage331425248nps,

 

Are you working with an AMD GPU? This could be the pattern we're looking for.

 

Let me know.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
Oct 25, 2023 Oct 25, 2023

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Hi Cyril, 
Unfortunately I am using a NVIDIA GTX 1070.

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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LATEST

Thanks for the update.

 

Would you mind sharing a video of the issue? This would greatly help troubleshooting.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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