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Trouble Redeeming Substance 3D Student edition

New Here ,
Dec 07, 2023 Dec 07, 2023

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I recently got verified for a 12 month student license for Substance 3D, and can't get it to work. I redeemed the code, but can't use substance without paying. When i try to use the code again, but it says that it's already been redeemed.

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Community Expert ,
Dec 07, 2023 Dec 07, 2023

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[Moderator moved from Stock Contributors to Account, Payment & Plans.]

 

If you already redeemed it, it should be recorded in your online account.  Log-in with your Adobe ID & password below to confirm your account's status.

https://account.adobe.com/plans

 

1. Launch Creative Cloud Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Post back if you need more help.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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