Uh, older versions?

[Robert5FB4]

It's unfortunate that Allegorithmic sold-out to Adobe because apparently Adobe sees no value in offering older versions of the software.   Well I'm not going to buy a new computer just so I can run the latest version when the version I was using was fine; and especially considering the newest versions of any programs are usually the buggiest.

[Jeremie Noguer · Accepted solution]

Hi, this is the first version under Adobe, so older versions are not compatible with CC Desktop, but in the future when new updates are released, you will be able to download previous versions from CCD, like with the other Adobe apps.

[davescm]

"you will be able to download previous versions from CCD, like with the other Adobe apps."

@Jeremie Noguer  For clarity, will that be only the latest two versions (i.e. current and previous) as is applied to CC apps like Photoshop?

Dave

[Jeremie Noguer]

I don't have a definitive answer at this time.

[Robert5FB4]

Are you saying it was impossible to make these older versions  compatible? 

[Robert5FB4]

Btw, I have the older version.   But there's no way to obtain a license to use it.  

[aarnelc88526373]

I find very disingenuous that so many people that paid for perpetual licenses can't even have access to them now.

[Cyril Dellenbach]

Hi @aarnelc88526373,

What do you mean exactly? Do you have an issue to access your perpetual license? Perpetual licenses should always be accessible, but not through the Creative Cloud application.

Let me know.

[aarnelc88526373]

Hi, Cyril. Yes, I've been having problems finding any good information about how to download an older version of Substance Painter for which I had a perpetual license. I sent an email to allegorithmic-legacyaccount@adobe.com and I haven't hear anything from them. I read in the forums that older versions can be downloaded from steam. But I was unsuccessful there too. I bought the software package twice on the allegorithmic website, wish isn't available now.

Thanks in advance for the help.

[Cyril Dellenbach]

Thanks for letting me know.

I'm going to investigate on my side, ask the right person on the team, and come back to you asap.

Regards,

[Cyril Dellenbach]

After discussion with the team, sending an email to allegorithmic-legacyaccount@adobe.com was the proper thing to do. They normally answer to all messages, so either the email has never been received, either it unfortunately ended up in spam.

Could you DM me the adress you used to send the email back then? We'll check if we can find your message. You can also send a new one with the same email adress you used for the Allegorithmic account.

Regards,