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Can't install substance integration tools macOS Apple silicon

Explorer ,
Dec 29, 2022 Dec 29, 2022

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I downloaded the plugin from the bottom of this page https://www.adobeprerelease.com/beta/68A24EE2-2EA8-416F-D95B-23B8E64E5DE8# all platforms prerelease v7,  installed it in Blender>edit>preferences> addons. I downloaded the integration tools, Mac-Substance 3D Integration Tools v. 1.4.3, from this page as well. https://www.adobeprerelease.com/beta/68A24EE2-2EA8-416F-D95B-23B8E64E5DE8#. 

When I enable the addon and click "update tools" it does nothing. No window pops up, nothing shows up in the log.

I disabled and removed the plugin, deleted the zip and restarted the computer before redownloading and trying to reinstall several times. I've gone to activity monitor and force-quit every single process related to adobe or substance and tried again. Nothing. 

I've tried downloading the substance addon from this page https://substance3d.adobe.com/plugins/substance-in-blender/?sdid=JQVGW67L&mv=search&gclid=CjwKCAjwo_... and followed the link from there to download the integration tools https://www.adobeprerelease.com/beta/68A24EE2-2EA8-416F-D95B-23B8E64E5DE8# but when installing them that way it throws an error that the service could not be started. 

I'm kind of at a loss here.

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Adobe Employee ,
Jan 12, 2023 Jan 12, 2023

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Hi,

The issue is probably because you're using an old version of the plugin. And make sure the engine is running on Rosetta.

Here are the steps for fresh installation:
- uninstall the plugin
- uninstall the Substance Integration Tools
- check if there is an instance of Substance Remote Engine running in the activity monitor, if so kill the process
- reinstall the plugin (Please download the latest plugin here: https://substance3d.adobe.com/plugins/substance-in-blender/#:~:text=The%20Substance%203D%20add-on,op... )

- reinstall the integration tools 


Thanks!

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