Importing fail for substance material in unity, Texture packing error

[Gonen5CDC]

Using substance 2.6.0 plugin, I'm getting an error from one substance texture when importing it:
C++ Texture packing error for smoothness!
This is really annoying, because it tries to import it again and again, and its very slow, so it takes alot of my teams time for nothing.

Also, Each time I select a texture to see in the inspector, there is an error, might be related
InvalidCastException: Specified cast is not valid.
UnityEditor.TextureImporterInspector.get_textureInspector () (at <25e9afc147634a5ca855ab83fab425dd>:0)
UnityEditor.TextureImporterInspector.DrawPreview (UnityEngine.Rect previewArea) (at <25e9afc147634a5ca855ab83fab425dd>:0)
....

[Jill.T]

Hi @Gonen5CDC! A few questions for you to help the team investigate...

• What version of Unity are you using?
• What Unity template type (3D, HDRP, URP)?
• Is this occuring on every SBSAR being imported?
• Are you able to share a SBSAR that this error occurs with? If it is a Substance 3D Asset feel free to supply the name and we'll grab it on our end

[Gonen5CDC]

1.I'm using unity 2020.3.14f1
2. Using 3D
3. No, sadly your error doesn't say which texture is generating the error, so I manually re-imported sbs files until I found the texture with the problem.
4. I tried to share the files, but the site doesn't allow sbs files, so this time I'm attaching a zip file, renamed to .dotx file (the site doesn't allow zip files too)

Thanks

[Gonen5CDC]

Hi @Jill.T,
Any news? did you reproduce the bug? still waiting for something

Thanks,
Gonen

[Jill.T]

Hi! Still waiting to get the assesment from the team - will follow up once we get further details

[Gonen5CDC]

This is taking very very very long time, even for confirmation that the bug exists.

[Jill.T]

Apologies for the delay - the team was able to review the SBSAR and SBS provided but found the SBS was incomplete, possibly missing dependencies? Since this site doesn't allow for either of those files or zip, could you share it via Creative Cloud Library or possibly email? Feel free to DM me directly!

[Gonen5CDC]

Still nothing from support regarding my issue.
This is unacceptable, we are currently evaluating other solutions.

Gonen

[Alireza5EAF]

Hello @Gonen5CDC 

Did you send Jill the missing dependencies she asked for in her post above on Aug 16?

Thx, 

[Gonen5CDC]

Yes I did, in email, since the site can't handle those files

[Gonen5CDC]

So no update for months. Did you abandon this product?
No more updates?

[Shwetha23063442qtvs]

@Gonen5CDC , We recently launched a new revamped Substance 3D plugin for Unity: https://assetstore.unity.com/packages/tools/utilities/substance-3d-for-unity-beta-213208.

Could you check if this issue still exists with the new version?

[Gonen5CDC]

Sorry, We removed substance from our system, for lack of support for months