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Error to adding filters: An unexpected error has occurred while processing the layer stack

New Here ,
Jun 05, 2024 Jun 05, 2024

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Hi, I am receiving this error message every time I add a filter like Dirt, Water, Color variation or color replacement. Imposible to create a material. I am working with a Mac Studio M1 ultra. I have deactivated the option of GPU in the seccction of Machine learning of preferences. Could you please give me info to solve the problem.  Thanks in advance. 

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Adobe Employee , Jun 06, 2024 Jun 06, 2024

It looks like the filters have been deleted. Did you do any cleanup yourself? Did it happen after you updated version from a version to another?

 

Could you please try to completely dinsinstall and cleanly delete sampler, and reinstall it "fresh"? 

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Adobe Employee ,
Jun 05, 2024 Jun 05, 2024

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Hi Jesus,

Could you please add a log? Which version of Sampler are you currenlty using?

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New Here ,
Jun 06, 2024 Jun 06, 2024

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Hi Marion, 

I attache the Sampler log: 

Software version: Adobe Substance 3D Sampler-4.4.0-rc.2
Build number: 4500

OS: Mac OS X - Sonona 14.5
Kernel: darwin 23.5.0

Screen : resolution 3008x1692, origin 0x0, depth 24, refresh rate 30Hz, DPI 72
Screen : resolution 1080x1920, origin 3008x160, depth 24, refresh rate 60Hz, DPI 72
Screen : resolution 1920x1080, origin 4088x55, depth 24, refresh rate 60Hz, DPI 72

Volume Macintosh HD size: 926.35 GB
Volume Macintosh HD available: 443.89 GB

GPU description: Apple M1 Ultra
GPU VRAM amount: 65536 MB
GPU version: 4.1 Metal - 88.1

CPU model: Apple M1 Ultra
RAM: 65536 MB

 

Thank you and please ask me for more information if you need.

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Adobe Employee ,
Jun 06, 2024 Jun 06, 2024

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Hi Jesus,
Here are how to export the Sampler logs.

 

Could you please try to add a filter to have the error and then export the log and join it to a comment in this post?
So we could see the errors that cause this

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New Here ,
Jun 06, 2024 Jun 06, 2024

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Hi, I am receiving this error message every time I add a filter like Dirt, Water, Color variation or color replacement. Imposible to create a material. I am working with a Mac Studio M1 ultra. I have deactivated the option of GPU in the seccction of Machine learning of preferences. Could you please give me info to solve the problem.  Thanks in advance. 

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Adobe Employee ,
Jun 06, 2024 Jun 06, 2024

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It looks like the filters have been deleted. Did you do any cleanup yourself? Did it happen after you updated version from a version to another?

 

Could you please try to completely dinsinstall and cleanly delete sampler, and reinstall it "fresh"? 

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New Here ,
Jun 06, 2024 Jun 06, 2024

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Hi Marion. Following your instruction i have cleanly delete sampler, and reinstall it and finally the problem have been solve. 

Thank you very much.

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