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Latest Adobe Substance 3D Sampler crashing on startup windows 10

New Here ,
Feb 21, 2025 Feb 21, 2025

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All my drivers are up to date on my computer and this machine has a very fast CPU and graphics card with 128 GB of RAM so there is no way it's a performance issue. I have tried uninstalling the program and reinstalling it with no success. Any help to resolve this issue would be greatly appreciated!

 

I also went ahead and attached the crash log.

Bug Unresolved
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5 Comments
Adobe Employee ,
Feb 21, 2025 Feb 21, 2025

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Hello,

 

We have some issues with latest Nvidia drivers (572.42 and 572.16) as mentioned in this post https://community.adobe.com/t5/substance-3d-sampler-discussions/sampler-5-0-released/td-p/15166553

 

If you want to use Sampler, please roll back to 566.36.

We will update here once new drivers without the issue are released.

 

Thank you for your understanding

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Community Expert ,
Feb 21, 2025 Feb 21, 2025

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My Nvidia 572.42 driver note that the latest Sampler do not support optimisation.

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New Here ,
Feb 23, 2025 Feb 23, 2025

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Just as an FYI it doesn't open with 572.47 either. 

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Community Expert ,
Feb 24, 2025 Feb 24, 2025

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For now I am using 4.4.1 Beta version. You can find it in Beta section of your CC Application. 

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New Here ,
Feb 24, 2025 Feb 24, 2025

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Thanks, this version appeared to work. I actually got past importing my photos and generating masks. It waiting to crash until the step after that this time, but now it wont even let me start over, erroring out as soon as I import my photos.

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