Substance 3D Sampler crashing on startup on AMD GPU

[levi_8900]

Hello,

I wanted to try and use new Substance 3D Sampler 5.0.0 because there is new features in that.

I am using AMD Radeon RX 7900 XTX with drivers version 25.3.1

Substance Sampler is crashing od startup. Windows Events show me the Sampler have problems to access to some file or memory of filename amdvlk64.dll and its look like its library for vulkan drivers.

There is an error event:

Error 3/16/2025 8:03:56 AM Application Error 1000 Application Crashing Events "Faulting application name: Adobe Substance 3D Sampler.exe, version: 5.0.0.0, time stamp: 0x67ac6c30
Faulting module name: amdvlk64.dll, version: 32.0.13031.3015, time stamp: 0x67b7677b
Exception code: 0xc0000005
Fault offset: 0x000000000014e5cc
Faulting process id: 0x264C
Faulting application start time: 0x1DB963931CA9A90
Faulting application path: C:\Users\GPUVM\Desktop\Shared\Adobe Substance 3D Sampler\Adobe Substance 3D Sampler.exe
Faulting module path: C:\Windows\System32\HostDriverStore\filerepository\u0413647.inf_amd64_d320f14af0da075c\b413137\amdvlk64.dll
Report Id: 5c6faa7e-2b8c-48f8-8a07-6b6ae1cfedd4
Faulting package full name:
Faulting package-relative application ID: "

Thank you for any help.

[Guillaume_Substance3D]

Hello, thanks for your report.

Sorry for the inconvenience.

The problem has been identified on our side and fixed.

The next release will include the fix for AMD GPU. We try to release it ASAP.

Regards,

Guillaume

[Guillaume_Substance3D]

Hello,

Please update to Substance Sampler 5.0.1.

Regards,

Guillaume

[levi_8900]

Hello,

Everything works well after update.

Thank you

Have a nice day