Image to Material (AI Powered) not working - stuck loading

[Caxt]

Hello, I'm running into an issue with Image to Material (AI Powered). I open a new project, I click and drag my image into Sampler, and I select the appropriate Image to material (AI Powered) template.

My project is populated with the appropriate layers, but the Image to Material layer is stuck on this white/blue loading animation. The material is forever displayed as white. 

I am on Windows 11 Pro with an NVIDIA GeForce RTX 3080 graphics card. I have tried deleting the folder at ...\AppData\Roaming\Adobe\Adobe Substance 3D Sampler and relaunching Sampler, but that did not help.

I have also tried on a separate laptop, and encountered the same issue. I can't even open up older Sampler projects that use Image to Material, as they are stuck loading as well.

Attached is a log file. Any advice would be appreciated, thank you!

[Guillaume_Substance3D · Accepted solution]

Hello!

First, can you upgrade from 536.19 to the nVIDIA Studio Driver 551.86?

https://www.nvidia.com/download/driverResults.aspx/223430/en-us/

If it not fix your issue, is it possible to share with me your image?

Thanks,

Guillaume

[Caxt]

Thank you for your quick reply! I had downgraded to 3.4.1 in the meantime, which enabled me to continue working in Sampler. I updated my driver, and then after updating back to Sampler 4.3.3, it works. 🙂

Glad it was an easy fix, thanks Guillaume!!