Mesh Disappears When Applying Material in Adobe Substance Sampler

[Isa5EAA]

Hello! I hope someone can help me with this. I'm experiencing a problem in Sampler where my mesh (sphere) disappears when I apply a material. No matter what image or texture I add, the object vanishes from the viewport. I've added a recording of my screen so you can see the steps I've taken, and a screenshot of my driver/device information. I use Sampler version 5.0.0

I am kind of a noob with these programs and drivers so hope someone can help. thanks 🙂

[Marion3D]

Hi Isa,
Could you please send us the log file linked to a session where you encountered this issue?

- When you are in Sampler if it is currenlty happening, go to the Help menu and select the Export log file item.

- If you have closed Sampler but it happened in the previous session you can grab it from your files: C:\Users\username\AppData\Local\Adobe\Adobe Substance 3D Sampler\log.txt

Thank you!

[Isa5EAA]

Hi, thank you for replying so fast! I've attached the log file

[Baptiste_Substance_3D]

Hello!

It looks like Sampler is not running on your Nvidia GPU but your integrated GPU (AMD). Can you try to force in the Nvidia Control panel to force Sampler to use your Nvidia GPU ?

And also to update your drivers to 566.33

More recent drivers have some issues.

Thanks

[Isa5EAA]

Hello! Thank you for replying.

I've done as you said, and also restarted my laptop a couple times after but it's sadly still not working in Sampler...  maybe it could be because I could not find the 566.33 driver, I've instead installed the one that's the closest to it 566.36? 

Thanks!

[LoryAline]

Thank you for keeping us udpated!
Can you tell us if your Opacity map is fully black ?

[Isa5EAA]

Hi! Thank you for replying but the issue is solved, yay! I removed and then reinstalled the app and it seems to be working fine now. 

I've checked the opacity map on the file that i'm currently working on and it's white, I guess that's how it supposed to be? 

[Michela Di Stefano]

Hello, I have the same issue: Mesh disappears when I apply a material. I have a Mac Book Pro M1 Max with  Mac OS Sonoma 14.7.4. 
Please can you suggest something to fix?
Thanks.

[LoryAline]

Hi,
We are working on a fix, can you share with us your log file? (go to Help menu> Export Log)
In the meantine the only way to be able to work is to return on the 4.5.2 version.
You can do it from CCD, on the product page click on the dots to open the window to choose a version:

[Michela Di Stefano]

Thank you LoryAline, you find here below the Log file.

I know how to go back to previous version.

Thanks. Best regards.

Michela