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Sbsar files not recognized by C4D

New Here ,
Apr 20, 2022 Apr 20, 2022

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sbsar files created or sample files show errors when trying to use them in c4d.  Also sbsar files downloaded from Adobe Substance Assets also give error and can't be used by C4d.

c4d substance error.PNG

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Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

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Hi,

Do you follow those steps? : https://www.youtube.com/watch?v=N-WPOZkFBZM

Did those materials open correctly in other software? 

Thank you.

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New Here ,
Apr 24, 2022 Apr 24, 2022

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Yes I have tried every way to upload them to my C4d R19 and it is hit or miss.  A few work and most don't.  They all work in substance player.

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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If, they work on other softwares the problem might come from C4D.
Did you try to reach them?

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New Here ,
Apr 28, 2022 Apr 28, 2022

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Yes I reached out to Maxon.  There answer is to purchase the latest build of c4d.  Unfortunately I can't afford their price.  Thanks for trying to resolve this issue.  Greg

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