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Substance 3D Sampler installation failure

New Here ,
Dec 15, 2021 Dec 15, 2021

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Hi,

I installed Stager, Designer, and Painter successfully on my Windows desktop, but Sampler fails.

I get error 127, and I tried everything related to permission and folders access as suggested.

I can install Sampler on a different computer, but not on this one.

Only Sampler fails, consistently. Below is the log. I can see the installer creating the folders in \adobetemp and populating them with no problem. The space requirements in the log is 660MB, and I have tons of GBs available on C:.

 

Exit Code: 127
-------------------------------------- Summary --------------------------------------
 - 1 fatal error(s), 8 error(s), 0 warnings(s) 

FATAL: Error occurred in extract of package (Name: Substance3DSampler1-core Version: 3.1.2.1065). Error code: '127' 
ERROR: Failed to allocate buffer for file C:\adobeTemp\ETRD27E.tmp\1\Adobe Substance 3D Sampler\cudnn_cnn_infer64_8.dll of size 660056816
ERROR: Failed to allocate after sleep also
ERROR: Failed to allocate buffer for file C:\adobeTemp\ETRC914.tmp\1\Adobe Substance 3D Sampler\cudnn_cnn_infer64_8.dll of size 660056816
ERROR: Failed to allocate after sleep also
ERROR: Failed to allocate buffer for file C:\adobeTemp\ETRC036.tmp\1\Adobe Substance 3D Sampler\cudnn_cnn_infer64_8.dll of size 660056816
ERROR: Failed to allocate after sleep also
ERROR: Failed to allocate buffer for file C:\adobeTemp\ETRB6CC.tmp\1\Adobe Substance 3D Sampler\cudnn_cnn_infer64_8.dll of size 660056816
ERROR: Failed to allocate after sleep also
-------------------------------------------------------------------------------------

 

I think I need some help on this one..

Rob

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Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

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Hi,
From wich plateform do you downloaded your softwares?

 

Thank you.

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New Here ,
Dec 16, 2021 Dec 16, 2021

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I use Install from the CC Desktop App. All my Adobe products are installed that way.

 

At one point during my attempts to figure out what was going on, I got to a web page where I could downlad an EXE for local install, but that failed too. Can't find that page any more...

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Adobe Employee ,
Dec 22, 2021 Dec 22, 2021

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I suggest you copy your initial message and this message to this section (in abrand new thread) :
https://community.adobe.com/t5/download-install/ct-p/ct-download-and-install?page=1&sort=latest_repl... 

I try to move this thread there without success. 
Keep us update!
Lory

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