Substance Sampler 3.3.2 not loading on Macbook pro 15 inch w/ macOS Catalina 10.15.3

[default0tawlbull3gi]

I am trying to launch Sampler for the first time on my laptop but it wont load properly. The app is stuck in the view shown by the screenshot. Can someone please help? 

[Lory3D]

Hi,
Can you tell me from where did you download/intsall Substance 3D Sampler? Did you use Creative cloud?

Did you try to re-install the app? 

Thank you

[default0tawlbull3gi]

Yes, I used creative cloud. I have tried re-installing but it did not work. I am an Adobe employee so I am using my corporate email. 

[Lory3D]

Okay, do your account have access to the 3D apps licence? 
Can you try to log out from CCD and reconnect. Make sure to turn off your VPN if you have any, to see if the problem might come from the login system.

[default0tawlbull3gi]

I am able to download the 3D apps, so I assume I do have access. I will try to log out and reconnect. 

[default0tawlbull3gi]

Where can I check if I have the correct license? 

[default0tawlbull3gi]

I am still seeing the same loading screen. 

[Lory3D]

You can try this workaround to fix the issue:

•  Rename (for back-up or delete this following folder:
  /Users/USER/Library/Application Support/Allegorithmic/Adobe Substance 3D Sampler

It will reset your Sampler. You will just need to reconnect your local folders if any.