Substance Sampler not loading on Windows 10 after crash

[breckten]

Sampler is not loading anymore after a crash on Windows 10. I've tried un-installing through Adobe CC, re-installing, restarting, using IObit to uninstall again, re-install again and I'm unable to launch the program. Pretty much stuck. Any help is appreciated!

[breckten]

Just a bit more info... I imported this substance source into sampler and it immeditely crashed without any errors: https://substance3d.adobe.com/assets/allassets/2f3cfde45e083d2452f8f1debc50e80f949ced04?q=dirt%20rub...

After that it crashes (or just doens't launch) after the splash screen, even after the steps I mentioned above. I'm using the latest windows update and Sampler 3.0.

[Baptiste_Substance_3D · Accepted solution]

Hello,

Thanks for the info.

Can you share with us your log file please?

https://substance3d.adobe.com/documentation/sadoc/exporting-the-log-file-188974570.html

Then you can try to delete the following folder and relaunch the application:

C:\Users\[your_username]\AppData\Roaming\Adobe\Adobe Substance 3D Sampler

Best

[breckten · Accepted solution]

Thanks for the help! I've attached the log. Looking at the log, I found where "YourAssets" was, deleted the folder and now Sampler launches!

[Baptiste_Substance_3D]

Great to hear!

It would be great if you can share with us the content of your "Your Assets" folder to understand why it blocked the launch of the application.

Thanks

[RobH2-NVision4D]

Worked for me as well. Thanks. 

[Mike Da Bambino]

Is there any reason for it to happen  ? - my essests just slowed Substance sampler so much that it has taken ages to open it . I am still surprised as my specs are quite well . (AMD 5950x RTX 3080 and all my hardrives are M2s ) .  Is there any way to reinitialise all my materials ?

Sory i am  quite new to substance .

[Baptiste_Substance_3D]

Please send us a log file. 

https://substance3d.adobe.com/documentation/sadoc/exporting-the-log-file-188974570.html

Thanks

[Lok34086091zffh]

Sampler doesn't open when I click on it, and I have checked, I do not have a log file, how do I fix it?

[Cyril Dellenbach]

Hello @Lok34086091zffh,

As mentioned in this thread, I advise you to update the GPU driver (can solve many issues). You can also uninstall/reinstall the application and if this doesn't work, I advise you to delete the files in

STEAM:

• Win: ~/AppData/Roaming/Allegorithmic/ Adobe Substance 3D Sampler
• Mac: /Users/USER/Library/Application Support/Allegorithmic/Adobe Substance 3D Sampler
• Linux: /home/username/.local/share/Allegorithmic/Substance 3D sampler

ADOBE:

• Win :~/AppData/Roaming/Adobe/Adobe Substance 3D Sampler
• Mac: /Users/USER/Library/Application Support/Adobe/Adobe Substance 3D Sampler

This should fully clean your Substance 3D Sampler.

Let me know if this helps.

[conkin]

I have the same problem, sampler will not launch when I click open in the CC desktop app. A log file is not generated. I have tried updating drivers, restarting pc, reinstalling with and without preferences, and deleting the files under /AppData/Roaming/Adobe/Adobe Substance 3D Sampler.  3D painter and 3D designer both still launch for me. Any help for a fix?

[conkin]

I just tried reverting from version 4.2.2 to version 4.2.1 and 3D Sampler launches now and works as far as I can tell.

[LoryAline]

Hi,
If you try to update to 4.2.2 does it solve your issue?

Thanks.

[TommieChristiansen]

I can confirm this behavior in 4.2.2. That is. No startup respons from either executable nor cc app and no log generation. 

[Cyril Dellenbach]

Can you confirm the problem isn't occuring with 4.2.1?

 

Let me know.

[leighv123]

This is also happening to me. I started this post  on Dec 7th... https://community.adobe.com/t5/substance-3d-sampler-bugs/not-launching-app-after-updating-to-4-2-2/i...

Cyril I can also confirm that it is only happening on V4.2.2.   4.2.1 and older work  just fine.

[Cyril Dellenbach]

No worries, we saw your message. Let's continue this conversation in your thread to avoid splitting the answers.