AI generation in Stager not working

[David.Alan]

I'm on a M1 Max Macbook Pro and just started trying to use Substance 3D Stager specifically to try to use the generative AI features.  I set up the prompt, i pick options (or leave the options unchanged) and hit the generate button and nothing happens.  No "worrking on it," no "failed," no "generative features unavailable" no nothing.  Any ideas how to actually make this stuff work?

[Ares Hovhannesyan]

It works for me on Win. What kind of subscription you have? 

[David.Alan]

I have a combination of student and paid subscriptions.  I have something like 4000 credits available, because i haven't used any for the past couple months.  But even if that were the issue, there's litterally no message saying "you don't have the right subscription" or "your credits mean nothing to me!" or something.  It looks like it SHOULD be working, but if I just let it sit for a couple hours, nothing has happened/ changed by the time i get back.  

[Ares Hovhannesyan]

You can check your credits in your Adobe ID account. Try to contact support concerning your credits. Are you able to use GenerativeFill in Photoshop or Illustrator or in Adobe firefly?

[David.Alan]

I've got plenty of credits.  And in other apps in the past, if you're out of credits and hit a generate button, there's some message that says something like "get more credits" or "you're out of credits."  This literally does nothing.  I hoped that with the update there'd be a fix, but no it still doesn't do anything at all.

[Ares Hovhannesyan]

Try to contact Firefly Team or creative Cloud Service.