Substance 3D Stager freezing, going completely blank

[dani.norvik]

The new Stager update has this weird bug where the entire screen goes blank. So, it freezes and it's impossible to restore any work (corrupts the files too) - won't close without a "force quit action." I have had to do this several times already and it's very unreliable/concering; Here's a screenshot, if anyone has ideas. 🤷🏻‍:female_sign:

(Don't think it's my laptop but for reference, I am running macOS Sonoma, on MacBook Pro M1 chip.) 

[Cyril Dellenbach]

Hi @dani.norvik,

Thanks for reporting.

Could you detail how to trigger this bug and maybe share your log (Help > Get logs)?

Let me know.

[dani.norvik]

I am not sure if this is the exact trigger but the last two times it happened, it was right after I treid to apply a graphic (.png) image that I had created (in .ai) onto my 3D model. Here are the logs for the last few days.  🤷🏻‍ (idk)

[Cyril Dellenbach]

I wasn't able to reproduce the issue on my end. Where the .AI decal was saved and what's its name? Special characters (é, à, :, etc.) in the path can be a problem.