Unable to open files in Stager

[sabucci]

As of this morning, I am no longer able to open files in Stager.
The files load to about 90%, post a warning "Unable to open" but that message is covered by a "loading" bar immediately that never goes away.  I only could read it by doing a video capture.

All the files I can't open have models from Adobe Assets in a custom library stored on an external hard drive.  If I create a new file just using starter assets I seem to be able to re-open that, but that doesn't help access files I have spent about 30 hours on in the past week.  These files were opening successfully prior to this morning.

There was an NVIDIA driver update as of 5/24, applied that this morning, rebooted, no change.

Video of issue attached.  Stager launches, but splash screen is on the other monitor.  FFWD to 27 seconds.  You can pause to see the message before it is covered. Not super helpful.

Sending logs via the email address in the message.

[JMathews]

Thank you for reporting the issue!  We're gathering examples of this so we can investigate as we've heard a few reports.  Can you please email me your Stager scene file to Substance3DBugs@adobe.com - or if you're not able to send the full file then please send your Stager.log after trying to open it.

1. Open Stager

2. Go to Help > Get Logs to locate the Stager.log file

3. Try to open the Stager file

4. Get the log the app generated and email that to us

The scene is the most helpful!  The log is great if not!

[sabucci]

I replied on the email with a onedrive link to logs and files

[sabucci]

No has responded to support ticket update requests in almost 2 months.