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2 Months of not being able to render

New Here ,
Feb 26, 2022 Feb 26, 2022

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I tried everything and still can't render in Substance 3D Stager without it crashing, have no idea what I'm paying for if can't use software to complete projects. I have a 12th gen intel with RTX 3070ti, its a msi notebook. I sent an email for the first to support last weekend and still haven't received a reply of a fix after sending my log info.

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Community Expert ,
Feb 27, 2022 Feb 27, 2022

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Please report it to substance3D-bugs@adobe.com 

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Adobe Employee ,
Mar 08, 2022 Mar 08, 2022

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Hi Daniel!  I'm sorry about the experience and that I didn't get to your email! Copying some text I made for another reply:

Our top priority right now is quality and we're setting internal measurement goals around this to make real progress.  First, we're working on a crash reporter.  5 years later than it should have been built, but this will help us moving forward in gathering crash reports and fixing them much faster.  We hope to have this out to everyone very soon.

 

In the mean time, I can send you an invite to access our prerelease build which has some fixes for some rendering crashes specifically that we've been iterating on.  If you're able to share your scenes we can test them out a bit more and try to dial in more specifically what's going on if there's still the same number of issues.  Let me know if you're willing to download the prerelease build and I can reach out to you for the invite!

Senior Product Manager, 3D & Immersive

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