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Can't log-in with Stager

Community Beginner ,
Jan 15, 2022 Jan 15, 2022

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Other Adobe programs run on the same machine, as they should*, but Stager doesn't allow me to log in. 

 

(Stager is a bit buggy in general, and not just because I use it on an old machine.)

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correct answers 1 Correct answer

Community Expert , Jan 19, 2022 Jan 19, 2022

I had this same issue on one machine, but not another. The solution was to sign out of Creative Cloud then sign-in again. That fixed it.

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Community Expert ,
Jan 16, 2022 Jan 16, 2022

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Did you get Substance Plan? 3D design software, AR design software, and apps | Adobe. That can be a reason.

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Community Beginner ,
Jan 16, 2022 Jan 16, 2022

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Thanks Ares! 

I have a running Substance 3D Collection subscription. But I think, this cannot be a reason I cannot log in. This would seem to be the solution. Or did I misunderstand something? 😄

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Community Expert ,
Jan 17, 2022 Jan 17, 2022

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Try to check your active sessions status via Adobe ID website Adobe Account. May be you have log in on other computers and forget to sign out and rich limit of 2 machines. Deactivate active session and try again

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Community Beginner ,
Jan 17, 2022 Jan 17, 2022

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Thanks Ares!

I only have two devices active, as usual. The iMac 5K and MBAir M1. And like I wrote in the first post, the other programs work as they should. The Creative Cloud app is also open in the background.

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Community Beginner ,
Jan 17, 2022 Jan 17, 2022

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... And I just checked out an M1 Mac and it doesn't have this problem.

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Community Expert ,
Jan 19, 2022 Jan 19, 2022

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I had this same issue on one machine, but not another. The solution was to sign out of Creative Cloud then sign-in again. That fixed it.

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Community Beginner ,
Jan 20, 2022 Jan 20, 2022

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Thank you Alan!

This was my solution too! No more login issues.

 

Have agreat week!

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