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I cant open the stager' its keeps on loading .

New Here ,
Mar 15, 2023 Mar 15, 2023

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Screenshot 2023-03-15 at 1.28.48 PM.png 

Its stucked here forever, M1 chip. 

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correct answers 1 Correct answer

Adobe Employee , Mar 16, 2023 Mar 16, 2023

Hi @Summer Duan!

 

Thanks for letting us know about the issue! 

 

We are not able to diagnose working files directly on the forum website. Can you email the Stager log file to Substance3d-bugs@adobe.com. If the file is under 20 MB you can attach it directly to the email.  If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

 

Stager.log

Mac : ~/Library/Logs/Adobe/

Win: ~\username\appdata\local\Adobe\Stager

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Adobe Employee ,
Mar 16, 2023 Mar 16, 2023

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Hi @Summer Duan!

 

Thanks for letting us know about the issue! 

 

We are not able to diagnose working files directly on the forum website. Can you email the Stager log file to Substance3d-bugs@adobe.com. If the file is under 20 MB you can attach it directly to the email.  If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

 

Stager.log

Mac : ~/Library/Logs/Adobe/

Win: ~\username\appdata\local\Adobe\Stager

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