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Stager 2.1.0 update is unusable for me.

Community Beginner ,
Jun 26, 2023 Jun 26, 2023

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Ever since updating to 2.1.0, my Stager is unable to open large files. It gets stuck "Loading..." indefinitely. And when I open a smaller file, with just a few Object Meshes in it... I cannot render anything. The button for rendering does not become active. I'm stuck and unable to work since this update was installed. I've tried uninstalling, restarting, etc. etc. and nothing I do is working.

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Performance , Rendering

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correct answers 1 Correct answer

Community Beginner , Jun 27, 2023 Jun 27, 2023
My appdata folder is empty? I don't know how IT has my machine set up.

Anyhow, I did uninstall the app and reinstalled the previous version. The
app's previous version is working for me. It has its quirks, but it's
usable.

Erik
--
Erik Nanstiel

Marketing & Graphic Design Specialist

Midwest Distribution
(630) 526-4962
erik.n@midwestgoods.com
www.midwestgoods.com
1001 Foster Ave, Bensenville, IL 60106

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Adobe Employee ,
Jun 27, 2023 Jun 27, 2023

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Hi Erik,

 

Thanks for the message.

 

This is a bothering issue. Would you mind sharing your logs? You'll find them under 

\Users\YOURUSERNAME\AppData\Local\Adobe\Adobe Substance 3D Stager

 

This way, I'll have a bit more info on what's happening. Also, have you already tried to rollback for a previous Substance 3D Stager version?

 

Rollback version.png

 

This is obviously not a solve, but it would be interesting to see if the loading problem only shows with 2.1.0

 

Let me know.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Jun 27, 2023 Jun 27, 2023

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My appdata folder is empty? I don't know how IT has my machine set up.

Anyhow, I did uninstall the app and reinstalled the previous version. The
app's previous version is working for me. It has its quirks, but it's
usable.

Erik
--
Erik Nanstiel

Marketing & Graphic Design Specialist

Midwest Distribution
(630) 526-4962
erik.n@midwestgoods.com
www.midwestgoods.com
1001 Foster Ave, Bensenville, IL 60106

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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