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Stager 3D Missing Scenes

New Here ,
Sep 24, 2022 Sep 24, 2022

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I have a new issue that's popped up in recent weeks with Stager. After I'd worked on a file for some time, it seems to become corrupted. I can open the file but none of the scene objects show in the panel including cameras, mobiles, and lights. It's almost impossible to work on the file. It seems to happen to all of my files at once... I save several versions as I work and when I try to go back to a previous version, it has the same issue.

 

Here's a screenshot of what my panels for scene, actions, and properties looks like - it's just blank. https://share.getcloudapp.com/d5unAeRW

 

I also can't render and I believe that's because it can't find a camera or the current viewport. The button to render is disabled.

I can't be the only one have this issue. Hoping someone has figured it out.

I have tried opening from my local drive and reinstalling the app.

Any other ideas? 

Mac Monterey, files stored on google drive.

 

 

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New Here ,
Sep 24, 2022 Sep 24, 2022

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I want to add that the issue is not present when I start a new file. It's only with exisitng files.

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Adobe Employee ,
Sep 26, 2022 Sep 26, 2022

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Hi @JAM1515! We are not able to diagnose working files directly on the forum website. Can you email the Stager scene file that you are experienceing trouble with and its log file to Substance3d-bugs@adobe.com so we can take a closer look. If the file is under 20 MB you can attach it directly to the email.  If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

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New Here ,
Sep 26, 2022 Sep 26, 2022

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Thanks - I forwarded the email. 

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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Hello, can share your system configuration?
Os, system, Ram, version and all you can share to us to try finding a solution.
Can you try to download the file on your local drive ? IMO working with cloud files is not the best way.

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New Here ,
Sep 26, 2022 Sep 26, 2022

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I did try locally without any luck.

 

macOs Monterey 12.6

2.4 GHz 8-Core Intel Core i9

64 GB 2667 Mhz DDr4

AMD Radeo Pro 5500M 8 GB

Intell UHD Graphics 630 1536 MB

 

The file sizes are around 300MB.

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Community Expert ,
Sep 28, 2022 Sep 28, 2022

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Thanks!

Why this you should be able to work smoothly !
Is it only on this file or every files ?

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