The stager viewport is blank and is not working

[nashaashi]

Hello everyone,

I need your help please, I have just bought Adobe Stager and I tried to work on it but failed.
The viewport is blank, I followed all the steps mentioned in those links
 Stager viewport is blank | Substance 3D Stager (adobe.com),
Solved: Blank Viewport - Adobe Community - 12842870, yet it's still not working.

Few days ago, I downloaded the trial version, but since it's not woking, I bought it hoping that it's a bug. The video Card I have is (NVIDIA GeForce RTX 2060), Windows 11 Pro,
I checked for NVIDIA updates, and I got this message (This device is working properly)

So any clue how to solve this problem please?

Thank you so much,
Nada

[Ares Hovhannesyan]

Here is some recommendation about drivers. Also please send report on mail that is mention in correct answer. Thx

[nashaashi]

Hi Ares, thank you so much for your answer, so the problem is all about the drivers.
Could you please resend the recommendation as they are not visible here?
Thank you!

[Ares Hovhannesyan · Accepted solution]

Here is missied link:

Stager viewport is blank | Substance 3D Stager (adobe.com)

You can report bugs for Adobe Substance 3D Stager by sending an email to substance3d-bugs@adobe.com. This email address is dedicated to receiving bug reports and feedback from users 

[nashaashi]

Thank you Ares for your kind help and for sharing the email.
I checked the system requirements and all the steps needed, still not working. I will send an email as it might be a bug. Many thanks again for your help.