Unable to Import Model

[Wardson]

Every single fbx mesh I try to import to Stager gives me "Unable to Import Model" error. I tried changing up smoothing and applied different export settings, however got no luck. Weirdly enough it did bring one the meshes I tried some time ago. What could be the reason. Literally can't use stager. 

[Ares Hovhannesyan]

Please review Preparing models for use in Stager | Substance 3D Stager (adobe.com). 

Some problems can be with normals or polygons.

Can you import any other models with other file types. What file type is it? Please also send file to email that has been mention in the note.

[Wardson]

Thanks for the reply. I tried OBJ as well but got no luck. All of the meshes I tried to import are meshes (they are game ready) that have been exported and works with no problems in softwares such as Substance Painter, Unreal Engine, Blender, ZBrush. Normals are corrected, even some meshes are triangulated to avoid artefacts and shading issues, they also come with UV's. I've added some of the examples (all fail to import) to the mail I've received but the mail failed to delivered as a reply. So I'll add them here if it may help, or a mail you can provide. 

Thank You!

[Ares Hovhannesyan]

I am able to import your models after converting them to GLB format via Microsoft 3D Viewer. 

  Please chnag eformat as fbx have some problem in this case. 

[Wardson]

Thank you! I'll try that for now. However the fact all my fbx meshes fail to import is a very interesting solution and I'm wondering if there's proper reason why to fix it ultimately. Appreciate your time! 

[Ares Hovhannesyan]

Please send model files to team bugs email for getting solution: substance3D-bugs@adobe.com 

Thanks

[JMathews · Accepted solution]

Hi Wardson!  Jeanette from the Stager team here.  Just wanted to say I am sending these to the engineering team to take a look.  I wasn't able to import on the latest internal builds either, so it is definitely some sort of unsupported import pipeline we should fix on our side.

[Wardson]

Understood! Looking forward to it. Thank you for your time! 

[JMathews · Accepted solution]

We have a fix!  This will be included in our next release, planned for April.

[Wardson]

Great news! Thanks for the feedback and your time. 

[graphicgene.co.uk]

yes i get the same any idea when this will be fixed im downgrading .... hope my new builds work in the older version

[AEllard]

Hi @graphicgene.co.uk! Are you having trouble importing a particular fbx file? Are you experiencing this issue in Stager 2.0.1? Any additional information can help us find and reproduce the issues better!

We are not able to diagnose working files directly on the forum website. Can you email the fbx file and  Stager log file from the scene you are seeing this issue in to Substance3d-bugs@adobe.com. If the file is under 20 MB you can attach it directly to the email.  If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

[graphicgene.co.uk]

sorry this was for adobe dimensions ..... no idea how it ended up on this forum ... but

[AEllard]

Hi @graphicgene.co.uk! Are you experiencing this in Dimension 3.4.8? Was the file able to load in Dimension 3.4.7? 

We are not able to diagnose working files directly on the forum website. Can you email the fbx file and Dimension log file from the scene you are seeing this issue in to Substance3d-bugs@adobe.com. If the file is under 20 MB you can attach it directly to the email.  If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

[graphicgene.co.uk]

its the default supplied ones within dimension - and a file i downloaded from adobe stock  - i have it working in 3.4.7 now

[AEllard]

Glad to hear Dimension is working again! This is a known issue and has been fixed in an unreleased version of Dimension. We apologize for the inconvenience.

[AEllard]

Hi @graphicgene.co.uk! 

You had previously reported having a problem with importing Adobe Stock 3D models into Adobe Dimension. We are excited to let you know that this issue has been fixed in the latest version of Dimension 3.4.9!

[AndreaIcard]

I'm having the same issue again! 

I already updated dimension and the file is from adobe stock. 

https://stock.adobe.com/3d-assets/long-sleeve-male-shirt/214005246

😞

[AEllard]

Hi @AndreaIcard!

Thank you for letting us know about the issue!

We are not able to diagnose working files directly on the forum website. Can you email the Adobe Stock asset you are unable to import to Substance3d-bugs@adobe.com. If the file is under 20 MB you can attach it directly to the email.  If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.