Forever stuck on loading anything from the assets

Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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As the title suggests I cannot load anything. The loading pop up keeps loading forever. Goes for everything from the assets, simple plane, lights etc. 

I can import a custom obj, but can't see it in the viewport. 

 

Using the latest nvidia game ready drivers, and latest Stager version. 

 

Unusable as it is now. 

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Adobe Employee ,
Jul 05, 2021 Jul 05, 2021

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Hi Wilbert!  This usually happens if the rendering engine isn't able to initialize properly, which is usually just a hardware or driver issue.  If you're on an NVIDIA card we recommend the Studio driver, which was released the same day as Stager.  If that doesn't work please use the menu Help > Get logs and send your Stager.log file to us at Substance3D-bugs@adobe.com and we can take a look at what's going on!

Senior Product Manager, 3D & Immersive

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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I have send you the logs, the driver didn't make a difference.

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Same problem.

My computer is a latest generation windows.
I subscribed to the 4 new softwares but all of them give me problems starting or remain in constant standby (stager).
I'll send you an email

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