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Files with captions become unusable media in Teams Projects

New Here ,
May 19, 2022 May 19, 2022

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I am part of an editing team working remotely and we regularly use Teams Projects. We deal with media that has captions built in and have noticed that if one user has the import captions on import checked on and another turned off that particular media filters into Unusable Media within the Media Management interface. I have tried many things to fix this including clearing all caches, deleting the local teams project hub and even uninstalling/reinstalling. The only way we have discovered that resolves the issue is to convert the project into a regular .pproj file and then re-convert to a teams project, but for a number of reasons this is not ideal for our team. Does anyone know a way to fix this or is there some place buried in the system library where the meta-data of the captions is stored that can be cleared out and reset the status of Premiere's relationship to the captions embedded within files? Our team recently all moved to 22.1.2 and had previously been on 14.9 (the last 2020 release) which did not have this problem

 

 

[Moderator note: Moved to Team Projects forum for best assistance.]

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