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[Help] Team Projects won't let me add contributers (01-18-22)

New Here ,
Jan 18, 2022 Jan 18, 2022

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Hi, I'm trying to send the project to a collaborator like I always do, however Adobe Premiere Pro is not letting me at the moment.

 

"The People Graph Service is currently unavailable.  Please close the Edit Collaborators dialogue and try again later." is the error message I am recieving.  I'm unable to even attempt to edit collaborators at this moment and Im not sure why.

 

I've restarted Premiere

I've restarted my comuter

Im connected to the internet and its working.

Adobe Cloud is logged in and on line

 

I am the owner of this team project and trying to invite a collaborator

 

 

Thank you

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Error or problem , How to

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LEGEND ,
Jan 19, 2022 Jan 19, 2022

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On rare occasions, their service can be down for a few minutes. I've only had this happen once, thankfully.

 

So for now, try again, perhaps, and see if it's their issue and back online?

 

Neil

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hi, as Neil already mentioned we had indeed some intermittend outages that impacted the service needed to invite collaborators.
The team is already working on a fix. 
Feel free to contact me directly in case the issue persists.

Best,
Udo

Udo Pawlik  |  Sr Software Product Quality Specialist |  Adobe  |  upawlik@adobe.com

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New Here ,
Mar 17, 2023 Mar 17, 2023

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Dear Udo,

I'm having the same problem atm. is this still a temporary malfunction or is the fault with me?
thanks

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Adobe Employee ,
Mar 17, 2023 Mar 17, 2023

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Hi Stefanie,
The interruption should have been very brief. Do you have troubles inviting collaborators to any Team Project or just a specific Project?

Best,
Udo

I'll also follow up via E-mail.


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