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i cant invite to my collaborates in team projects

New Here ,
Jul 19, 2021 Jul 19, 2021

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Hi, I want to invite my collaborators to a team project, I add their addresses, but the invitation does not arrive, what is happening?

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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Hi Jesus - 

 

A few quick questions for you so we can better understand your experiences here.

 

1. When you input your collaborator's email addresses, do those match their Adobe IDs? 

2. When they create a new Team Project can they successfully invite you to a new project?

 

Let's start here and see what steps make sense.

 

Regards,

Michael

Sr. Engineering Manager

Adobe Video Cloud

 

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New Here ,
Jul 19, 2021 Jul 19, 2021

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Hi, thanks for you help!

answer

1. Yes

2. Nop, my collaborators do not receive any notification.

 

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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Hi there,

 

I am sorry that you are running into problems with invitations.  Can you invite them to anything outside of Team Projects?  Like a shared asset folder? a library?

 

Let me know,

Nathan Boerman

 

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New Here ,
Jul 19, 2021 Jul 19, 2021

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Hi, thanks for your help

 

I can't invite them either...

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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So, if I am understanding what you are saying is that you cannot invite them to anything at all.  Even outside of Team Project/Premiere Pro.  That is telling me that the creative cloud desktop application is having an issue.  This might be solved by logging in and logging out of CCD or possibly rebooting your machine. 

 

Let me know if that solves the issue.

 

-Nathan Boerman

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