Issue with files on NAS - encode and replace fail transcoding

Report · Jul 20, 2024

Hi,
I have a Premiere team project with files hosted on a NAS.
The station is Mac Sonoma 14.5.

After correctly importing the media, editing and doing other operation without issues, I have a bug preventing the encode and replace fonction in the timeline. It's returning a transcoding fail error stating the files are not online despite the NAS correctly mapped and the files correctly linked in Premiere.

I can do playback of those files, but as soon as I when to do an encode and replace Premiere see them offline for unknown reason.

I rebooted the system and re-mapped the NAS folder were the media is. It didnt solved the issue.

Any idea ?

tdlr : Premiere tells me files are offline when I do a transcode and replace in the timeline, when they are actusally correctly linked and playback perfeclty. Files are hosted on a NAS.

Report · Jul 20, 2024

Check file Permissions:

Ensure that your Mac has the necessary read/write permissions for the NAS. Sometimes, Premiere Pro needs more than just read access for certain operations.

Things to try:

Clear the media cache. Go to Preferences > Media Cache and clear the media cache database.
Reset Premiere Pro preferences. Hold down Option while launching Premiere Pro until you get the reset preferences dialog.
Ensure the NAS firmware is up-to-date.
Ensure that the file paths do not contain excessively long names or special characters, as these can sometimes cause issues in Premiere.
Create a new project and import the existing project into it. This can sometimes resolve strange project-specific issues.

Report · Jul 21, 2024

Hi, thanks for the reply.
The suggested steps didnt solved the issue.
I was able to solve the issue by saving the Team project as regular project.
It seems the bugs is linked to the project being an adobe Team project.

As soon as copy the timelines/media into a new local project, or simply convert the team project into regular project, it works.,

Report · Jul 22, 2024

Hey there.

I am sorry you are having an issue with render and replace. Couple of questions for you.

- What is the Premiere Version?

- How are you accessing your NAS? Straight SMB link or something else?

-Nate