Lost hours of work in Team Project (autosaves corrupted)

[marco66440519]

I had a team project that I'd been working on all day yesterday, sharing changes every few hours. Around 4pm, I made a new sequence by duplicating another and renaming it to V2. I made a bunch of edits in that version and at 6PM, I shared my changes and went home. Now I'm opening the project again, and the last few hours of what I did are gone.

Instead of the new sequence, there's now a sequence with the unlinked media icon (a question mark), and it's still called "...copy 01". When I try to open that, I get the Media Management panel. All my media is still in the same place it was yesterday.

The corrupted sequence is also in 29,97 fps, while I duplicated it from a 25fps sequences.

When I go to autosaves, the last one is from 6PM, and it already has the "...copy 01"-sequence instead of the V2 (only without the unlinked media icon, but when I double click on it, I only get 4 seconds of the "Missing Media" screen). The one before that is from 4PM, and doesn't have any of my changes. The autosaves before that rarely have more than a minute between them, so it's already weird that they stop after 4PM.

Also, while all the earlier ones have the comment "User edits saved automatically", the one from 6PM says "Changes synchronized from Team Projects Service" (my other team members weren't working on the project in those two hours), and then 6 seconds later another one with "Changes synchronized to Team Projects Service".

This same thing has happened two more times with different team projects (and for different team members) within the past two months. This last time was after we updated to PPro 23, the other instances happened while we were still on 22. When we search this community for a solution, we always end up at advice that says "open the project from an autosave". But those seem to be part of the problem.

What can I do to get my work back, or at least to prevent this from happening again?

[defaulti8v30llcx2xn]

Did you try to retain your version in Resolve Conflicts?

consider also Edit-Team Project-Browse Versions

check this for more details:

https://helpx.adobe.com/premiere-pro/using/share-and-manage-changes-with-team-projects.html

[Carlos Ziade]

(sorry replied above from my other account by mistake)

Did you try to retain your version in Resolve Conflicts?

consider also Edit-Team Project-Browse Versions

check this for more details:

https://helpx.adobe.com/premiere-pro/using/share-and-manage-changes-with-team-projects.html

[marco66440519]

Versions have the same problem. The most recent one has the corrupted sequence, and before that, there's just one per day, all before the lastest edits.

There are no conflicts to resolve, because no one else from my team has worked on it. These were all my own changes. I have tried opening the project from another account, and getting the latest changes, but they just get the corrupted version. 

[Peru Bob]

Moved to the Teams forum.

[marco66440519]

Update:

It happened again today: as a test, I checked the autosaves after a few hours of work. Again, it turned out they had stopped about an hour before, whereas there were autosaves for every minute up to that point. After sharing my changes and closing the project (and making an offline backup), and restarting it again, sure enough: it was as if the last hour hadn't happened, and the new sequence I had made had gone offline again.

Perhaps it has something to do with the size of the project as well (6,5 TB of footage, 25MB project file). It's like the cloud runs out of room to store autosaves (it doesn't, btw; only 3,3GB out of 1TB is in use), stops autosaving, and corrupts the latest one.

Another thing that might be important: I'm working on a Mac.

[marco66440519 · Accepted solution]

... or at least to prevent this from happening again?

By @marco66440519

Since there doesn't seem to be a solution for this issue, I'll at least share what I now do to not lose work again, in case anyone with the same problem ever comes across this.

Whenever I close a project now, I check the autosaves. There should be a lot of them, right up to the moment you last changed anything. If the latest autosave is from a while back, make a new offline project, copy+paste everything in there, and save. Then quit Premiere Pro, open the team project and the offline project, and copy the sequence where you made your changes back into the team project. Now share your changes, and you should be good.

Gotta love Adobe. /s