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Not Syncing Project in Team Project

New Here ,
Nov 22, 2016 Nov 22, 2016

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My Teammate finished an edit in premiere pro 2017. He tries to use team project system to share his edit for me to follow. I got inverted and opened his file. When I opened, I keep loading in the (Processing loaded asset) menu and remaining me more than 20h for loading the project. Can anyone help me to fix the problem?

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Cloud sync

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Adobe Employee ,
Nov 24, 2016 Nov 24, 2016

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Hi HSMC Chan Lap Hin Leslie

I am sorry you have to face this issue. Could you please let me know how large your team project is?

Also May I request you to quit your Adobe Premiere Pro or Prelude or After Effects applications and rename your "Team Projects Local Hub" folders at following locations:

MAC:

  1. /Users/<user_name>/Library/Application Support/Adobe/Common/Team Projects Cache
  2. /Users/<user_name>/Library/Application Support/Adobe/Common/Team Projects Local Hub

Windows:

  1. C:\Users\<user_name>\AppData\Roaming\Adobe\Common\Team Projects Local Hub
  2. C:\Users\<user_name>\AppData\Roaming\Adobe\Common\Team Projects Cache

And then try to open the team project. Hope this helps and unblocks you.

Also it would be great if you can share your log files from the locations mentioned below if you see this issue again:

MAC:

  1. /Users/<user_name>/Library/Preferences/Adobe/Premiere Pro/11.0/logs/
  2. /Users/<user_name>/Library/Preferences/Adobe/Team Projects Local Hub/1.0/logs/

Windows:

  1. C:\Users\<user_name>\AppData\Roaming\Adobe\Team Projects Local Hub\1.0\logs\
  2. C:\Users\<user_name>\AppData\Roaming\Adobe\Premiere Pro\11.0\logs\

Thanks,

Ramesh.

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New Here ,
Nov 24, 2016 Nov 24, 2016

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Thank you for your reply. Our Project have around 64GB source file include the Pr file and the video footage. I would like to attach a Log file for your reference. Hope your team can solve our problem.

Thank you.

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New Here ,
Nov 24, 2016 Nov 24, 2016

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Thank you for your reply. Our Project have around 64GB source file include

the Pr file and the video footage. I would like to attach a Log file for

your reference. Hope your team can solve our problem.

Thank you.

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